Hi all, I just released a new video on my YouTube channel. The video explains the "5 Whys" process to understand problems, handle intangible aspects, and address several other cause-and-effect relationships underlining a particular challenge. The Five Whys is an iterative interrogative technique laid out by Taiichi Ohno to ask "Why?" precisely five times to find one or more root causes (Wikipedia). The video also has a link to a free "5 Whys Primer" with some examples and structures that could be helpful in your day-to-day work. I hope this video can be helpful in your decision-making process. Watch the video below or on my Youtube Channel (/rvvargas). Cheers, Ricardo Viana Vargas projectmanagement, 5whys, causeeffect, fivewhy, pmot, agile, kanban